Visualize IT has been using IT Pro for about 6 months, which has really changed the way we do business. We tried and tested numerous IT Ticketing – PSA software. We ended up using 2 or 3 applications to do the job that IT Pro does. It preforms its function in the business as well as allowing management to monitor what is happening at all times from anywhere in the world. A real game changer!
Rob Vorster – Director Visualize IT – Cape Town – South Africa
What You Get With our IT Ticketing – PSA Software Solution?
Total operation management solution
Running all aspects of your business is challenging and time consuming. We’ve developed an IT Ticketing – PSA software tool to take the hassle out of the operational side of your business. Whether you are in IT Consulting, Managed Service Provider (MSP), Break/Fix, Computer repair or a combination of all, Karisoft will help you run your IT business easier than any of our competitors.
Mobile access to IT Pro Dashboard
We optimized IT Pro Dashboard for mobile devices to give you access to important information on the go. Engineers can have access to any and all they need while on the road to process tickets and view their clients data and documents.
Real-time access to all your information
This real-time information allows your office to inform clients if an engineer will be late for an appointment or simply confirm that he is on schedule and will arrive as planned. Because IT Pro Dashboard™ captures actual time spent at a location on any given service call your clients are always billed the correct amount.
Outstanding customer support
Karisoft team is committed to each and every client. Excellent customer support isn’t just part of our job, its part of our lives. We will happily guide you thought the set up process and make sure you take advantage of our all powerful features.
Effectively Manage All Aspects Of Your Business
Our IT Ticketing – PSA software is packed with powerful features designed for a mid-size IT service companies.
Seamless Integration With Your Favorite Softwares
When choosing an application for you business it is very important to consider how it integrates with your existing business softwares. IT Pro Dashboard integrates with the tools you already use for your business. Export service tickets duration, resolution, parts to QuickBooks or other accounting applications. Easily accept alerts issued by an RMM solution such as Nable, Kaseya, GFI and convert them to service tickets under each client’s account.